Customer Advisor - German - Retail

City : Lisbon

Job : Customer Advisor

Sector :

We are looking for someone with a passion for fashion and strong communication skills and attention to detail to assist consumers with queries regarding online purchases

 

Mission:

  • Answering consumer queries by email or phone in a polite and diplomatic tone providing a premium customer service experience
  • Assisting customers during pre-sale, sale and post-sale stages
  • Processing complaints in a responsible and fair way ensuring that all company procedures are respected and that the consumer is satisfied with the resolution
  • Managing customer’s expectations regarding the products and shipping deadlines
  • Help convey a positive image of the company and brand in every contact

 

Profile:

  • Fluent or native in German with a good command of English
  • Availability to work from Monday to Friday, from 9 am to 6 pm
  • Good at working in a team environment and coordinating workflow with colleagues
  • Previous experience in customer service (preferential)

 

Benefits:

  • Relocation Package that includes: three months of free accommodation, help setting up tax and bank account documentation and reimbursement of your flight ticket up to 400€
  • A renewable 6-month contract (CDD) from day one with the possibility for eventual CDI
  • Base salary + monthly performance bonus + daily meal allowance + monthly transportation allowance + 2 extra salaries/year)
  • Private Health Insurance + dental plan once you complete 6 months with the company+ English speaking Doctor on site
  • Full time (40 hours weekly) and 22 vacation days per year
  • Free training for all necessary software and product knowledge + continued training and development
  • Fair and regular assessments for positions like: Quality Specialist, Team Leader, HR Recruiter and many more
  • Great office location with easy access by public transport (train, metro, and buses)
  • Discounts at gyms, restaurants, beauty centres, pharmacies and many more businesses in the area
  • On-site kitchen with access to utilities, weekly free fruit, and reduced-price vending machines

 

Ready to take up the challenge?

Join our team and show off your talent! 



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Horaires d’ouvertures hors jours fériés :

Du Lundi au Vendredi
09h00 à 12h00
15h00 à 18h00

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