Dutch Airline Customer Advisor

Your mission

• Maintenance of the Project’s social media platforms
• Offering information, solutions and counseling to customers via phone and email
• Manage reservations back office (new reservations, ticket issuing, reservation amendments)
• Post sales service (litigation and compensation management)
• Achievement of the performance targets defined by the project
• Management of the administrative process (invoicing, written communication and emission of travel documents)

 

Profile

• Native or fluent in Dutch
• Good command of English (minimum B2)
• Previous experience in customer service, tourism or travel is a plus
• Availability to work in rotating shifts (schedules depending on the project)
• Ease in multitasking several applications at once 
• Excellent listening and communication skills
• Positive attitude and team spirit
• For non-EU residents it is mandatory to have a valid work permit

 

What we offer

• Opportunity to be part of a challenging and fast-paced environment
• Possibility to collaborate with some of the biggest brands in the industry
• Free training, professional development and career evolution
• A multicultural and inclusive environment
• Attractive benefits pack that includes a performance bonus, meal allowance, transportation allowance, two extra salaries, private Health Insurance + dental plan (after six months), English speaking Doctor on site, among others
• If living abroad, we offer a relocation package that includes: one to three months of free accommodation, help setting up tax and bank account documentation and reimbursement of your flight ticket up to 400€
• Work Place – Lisbon, Portugal