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French Customer Advisor – Retail

City : Lisbon

Job : Customer Advisor

Sector : Consumer Goods

Your mission

  • Answering queries in a polite tone providing a premium customer service experience;
  • Assisting customers during the pre-sale, sale and post-sale stages.
  • Processing complaints in a responsible way that the consumer is satisfied with the resolution;
  • Managing customer’s expectations regarding the products and shipping deadlines;
  • Help convey a positive image of the company and brand in every contact;

 

Profile

  • Native or fluent in French
  • Good command of English (minimum B2)
  • Previous experience in customer service is a plus
  • Availability to work in rotating shifts (schedules depending on the project)
  • Excellent listening and communication skills
  • Positive attitude and team spirit
  • For non-EU residents, it is mandatory to have a valid work permit

 

What we offer

  • Opportunity to be part of a challenging and fast-paced environment
  • Possibility to collaborate with some of the biggest brands in the industry
  • Free training, professional development, and career evolution
  • A multicultural and inclusive environment
  • Attractive benefits pack that includes a performance bonus, meal allowance, transportation allowance, two extra salaries, private Health Insurance + dental plan (after six months), English speaking Doctor on site, among others
  • If living abroad, we offer a relocation package that includes: three months of free accommodation, help setting up tax and bank account documentation and reimbursement of your flight ticket up to 400€
  • Work Place – Lisbon, Portugal



Job Openings by Sector

Telco & Logistics

Job Opportunities

Travel & Tourism

Job Opportunities

Consumer Goods

Job Opportunities

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Horaires d’ouvertures hors jours fériés :

Du Lundi au Vendredi
09h00 à 12h00
15h00 à 18h00

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