German Travel & Tourism Assistant

City : Lisbon

Job : Customer Advisor

Sector : Travel & Tourism

Are you passionate about Tourism?
Providing the best experience to your customers is something that challenges you? 
Webhelp is looking for you and your expertise! 
In this project, you will have the opportunity to work with the Nº 1 seller in Europe for gift boxes and packs, specialized in travel and leisure activities, on the internet. With a sales volume higher than 200 million euros, this company is present in France, Spain, Belgium and Switzerland, continuing to grow and now, reinforcing the German market. Our mission is to fulfil our customers’ dreams, by offering them original gifts in the leisure universe (well-being, gastronomy, sports and accommodation).
European leader in the customer service industry, Webhelp was created in 2000, counting now with more than 35 000 collaborators in 28 countries. At Webhelp Portugal (Lisbon - Parque das Nações), you will have the opportunity to contribute to the development of our presence in Portugal, and to grow together with us.
By integrating the Webhelp team, you’ll have the pleasure to work with talented, motivated and dynamic colleagues, where you will have the opportunity to work in an environment in constant evolution.

Your responsibilities:

  • Clarify by e-mail and telephone customer’s requests concerning products marketed by the company (characteristics of products/services, points of sale, availability in stock ...); 
  • Advise clients, helping them to choose the best tourism, travel, accommodation or leisure experience; 
  • Help customers make online reservations or purchases on the e-commerce platform; 
  • Manage customers’ expectations and claims in a positive and diplomatic way; 
  • Provide suggestions to improve the team’s performance and customer experience; 

Your profile: 

  • Fluency in German (C2 Level or Native);
  • Fluency in a second language as Italian or Spanish is a plus!
  • Good knowledge in English (level B1/B2)
  • Availability: 8 AM - 7 PM, from Monday to Saturday (rotating schedules), with 2 days off per week; 
  • Strong computer skills; 
  • High-school degree (preferential); 
  • Experience in customer relationship management (preferential); 
  • Excellent communication skills; 
  • Active listening, empathy and diplomacy; 
  • Strong time management skills; 
  • Team spirit and flexibility. 

Our offer: 

  • Working contract; 
  • Initial and continued training; 
  • Attractive basic salary + monthly bonus; 
  • Transportation allowance; 
  • Private Health Insurance (after 6 months of contract); 
  • Multicultural environment; 
  • Stable work and career development; 
  • Reimbursement of flight ticket, for candidates relocating from abroad;
  • Accommodation provided during the first month of work, for candidates relocating from abroad;
  • Profit from our partnerships with several entities, namely with Gyms and Restaurants, so you can take the most of your experience in Lisbon. 
Ready to take up the challenge?
By joining Webhelp, you will be integrating a dynamic company where you can make a difference and find real career development opportunities. 
More than your past experience, your motivation and personality will make the difference! 
Join our team and show off your talent! 

Job Openings by Sector

Telco & Logistics

Job Opportunities

Travel & Tourism

Job Opportunities

Consumer Goods

Job Opportunities

Votre navigateur est obsolète.

Attention, sans la mise à jour de votre navigateur,
la visualisation des pages du site Webhelp Portugal ne sera pas
optimale ! Nous vous invitons à mettre à jour votre navigateur :


Vous voulez passer votre
entretien ?

Nous vous rappelons tout de suite :

Horaires d’ouvertures hors jours fériés :

Du Lundi au Vendredi
09h00 à 12h00
15h00 à 18h00


Pose tes questions, nous répondons

Bonjour, Je suis ici, comment puis-je t'aider ?