Italian Airline Booking Assistant - Lisbon, Portugal

City : Lisbon

Job : Customer Advisor

Sector : Travel & Tourism

Mission :

  • Answering customer requests, in a simple an friendly way to ensure their satisfaction through a unique customer experience; 
  • You will establish this connection by incoming calls and emails, managing claims and requests, and by providing advice and information;
  • Advise customers about flight/travel arrangements;
  • Manage flight bookings (new bookings, cancellations and modifications) and flight disruptions;
  • Manage communications with airports and other partners;
 

Profile :

  • You have High School Diploma or higher; 
  • You are native or fluent (level C2) in Italian (mandatory); 
  • You have good knowledge of English (mandatory);
  • Availability to work in rotating schedules from Monday to Sunday, between 7AM and 7PM
  • Adaptability to different schedules, considering the project needs;
  • You have excellent communication skills; 
  • You are recognized for your attention to detail and dynamics; 
  • You enjoy challenges and you currently looking to join an exciting high growth company. 
 

Benefits :

  • Working contract; 
  • Initial and continued training; 
  • Attractive basic salary + monthly bonus; 
  • Transportation allowance; 
  • Private Health Insurance (after 6 months of contract); 
  • Multicultural environment; 
  • Stable work and career development; 
  • Reimbursement of flight ticket,  for candidates relocating from abroad; 
  • Accommodation provided during the first month of work,  for candidates relocating from abroad;
  • Profit from our partnerships with several entities, namely with Gyms and Restaurants, so you can take the most of your experience in Lisbon. 
 
Ready to take up the challenge? 
 
By joining Webhelp, you will be integrating a dynamic company where you can make a difference and find real career development opportunities. 
More than your past experience, your motivation and personality will make the difference! 
Join our team and show off your talent! 



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