Italian Hotel Reservations Agent

City : Lisbon

Job : Customer Advisor

Sector : Travel & Tourism

Mission:

  • Respond and help customers with their last minute bookings.
  • Advise and bring your intuition to the travel of undecided clients.
  • Resolution of technical issues on the application.
  • Inform customers about the range of hotels in the Americas, Europe, and Australia.
  • Answering emails
  • Managing expectations and claims in a positive and diplomatic way.

 

Your Profile

  • Fluent or native in Italian with a good command of English (C2 level is mandatory);
  • Availability to work in rotating shifts from Monday to Sunday, from 08H00 to 17H00;
  • Excellent listening and communication skills. Positive attitude and team spirit.
  • Experience in customer service (preferential);
  • For non-EU applicants it is mandatory to hold a valid work permit;
  • A special intuition gained from having a passion for travel;
  • Ease with typing and excited about learning new computer software;

 

Our Offer

  • Relocation Package that includes: one month of free accommodation, help setting up tax and bank account documentation and reimbursement of your flight ticket up to 400€;
  • A renewable 6-month contract (CDD) from day one with the possibility for eventual CDI;
  • Base salary + monthly performance bonus + daily meal allowance + monthly transportation allowance + 2 extra salaries/year);
  • Private Health Insurance + dental plan once you complete 6 months with the company+ English speaking Doctor on site;
  • Full time (40 hours weekly) and 22 vacation days per year;
  • Free training for all necessary software and product knowledge + continued training and development;
  • Fair and regular assessments for positions like Quality Specialist, Team Leader, HR Recruiter and many more.
  • Great office location with easy access by public transport (train, metro and buses);
  • Discounts at gyms, restaurants, beauty centres, pharmacies and many more businesses in the area.
  • On-site kitchen with access to utilities, biweekly free fruit and reduced-price vending machines;

 

Ready to take up the challenge?

Join our team and show off your talent! 



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Horaires d’ouvertures hors jours fériés :

Du Lundi au Vendredi
09h00 à 12h00
15h00 à 18h00

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