Team Leader - German

City : Lisbon

Job : Team leader

Sector :

Coached by the Operation manager, the Team Leaders will supervise the french teams of customer advisors, managing, helping and motivating the team, also ensuring a constant high-level performance, regarding quality and quantity. 
 

Mission:

  • Guarantee continuous monitoring of the attainment of the team goals; 
  • Implement action plans on a daily basis in order to improve performance; 
  • Ensure that the quality standards (ISO, NF345, LRS) are respected; 
  • Ensure the availability of resources (absenteeism) and production means (functioning of tools); 
  • Escalate production incidents; 
  • Offer opportunities to improve production development and optimisation; 
  • Animate, motivate and win the loyalty of the team; 
  • Inform the team on their performance, client requirements and the Webhelp vision; 
  • Observe and improve the quality of the team performance (quality control, knowledge control, performance management); 
  • Improve the skills and guidelines of the agents, on a daily basis (coaching, team meetings, continuous training, feedbacks); 
  • Ensure that Webhelp's values are respected, by implementing procedures and rules. 
 

Profile:

  • University degree (preferential) 
  • Experience of 3/5 years on team management, acquired in Customer Service Environment 
  • Native or Fluent in German (Level C2) 
  • Fluency in English (Level B2) 
  • Management & Leadership skills 
  • Conflicts Management 
  • Communication Skills 
  • Rigor and Reliability 
  • Time management and priorities 
  • Customer focus 
 

Benefits:

  • Competitive salary 
  • Health insurance (since 6 months contract) 
  • Transportation allowance 
  • Stable work 
  • Training and development possibilities 
  • Multicultural environment 
  • Refund of ticket flight* 
  • Accommodation provided during the first three months* 
*For candidates living currently abroad 
 
 
 
Ready to take up the challenge?

Join our team and show off your talent! 

 



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Horaires d’ouvertures hors jours fériés :

Du Lundi au Vendredi
09h00 à 12h00
15h00 à 18h00

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