Webhelp University offers a wide range of training and development programmes to all our employees. When you join us, you'll take part in a thorough induction process, giving you the introduction you need to hit the ground running.
A Training Program at most levels of your Career :
It is applied to all new employees. Training that provides each Webhelp employee with the same Knowledge and specific skills about customer service as well as the group's corporate values.
Initial and in-service training on products, processes, IS Applications, corporate values & culture, reporting and targets
Designed for all Webhelp Employees.
Composed of various training modules according to the position held.
De nombreuses formations pour vous permettre d'approfondie vos connaissances métier et d'offrir le meilleur de la Relation Client
Des parcours de formations pour vous permettre d'orienter votre carrière en fonction de vos envies
Formation aux évolutions transverses (management, formation, coaching ...)
A catalog with more than
130 training modules
of our annual payroll is invested in training
Training designed to coach any agent that has been promoted to supervisor and also ongoing coaching and training.
To improve and to further enhance the customer experience, project productivity, skills development.
E-Learning allows the trainees to adapt their training towards their needs and abilities. Design of @Learning or 'Rapid Learning' modules on the advisor's job or project specific modules to support their development.