English Advisor for Technical Support

Gain a privileged view and know-how of one of the big four IT companies in the world.
 

Your future project

• Manage customer requirements and expectations, by phone, through a calm and empathetic manner, aiming to solve their cases and issues.
• Take 30 to 50 inbound calls per day, so you need to strive to maintain and improve customer satisfaction levels.
• Improve your technical skills by troubleshooting issues related to electronic equipment.
• Escalate potential service issues to the appropriate level (Level 1 to Level 4).

We are looking for

• Native or Proficient English (C1/C2 level)
• Excellent communication skills coupled with empathy and team spirit
• Previous experience in Customer Service is a plus
• Previous experience with iOS and/or MacOS, or comparable technology is preferential
• For non-EU residents, it is mandatory to have a valid work permit
• Availability to work from home temporarily(during the Covid-19 period)
• Currently living in Lisbon, Portugal.

We offer you

• Competitive wages (14 monthly payments per year)
• Performance bonus
• Transportation allowance
• Health insurance with a dental plan (after 6 months contract)

Life at our company

• Work with adventurous people from over 15 nationalities
• Benefit from our modern amenities, an on-site doctor, many discounts in local businesses, company parties and events and much more!
• We promote inter-company mobility to work at any of our sites around the world.
• New and modern office located where the action is: Oeiras (Tagus-Park) Lisbon, Portugal.