English Advisor for Technical Support

Gain a privileged view and know-how of one of the big four IT companies in the world.
 

Your future project

• Manage customer expectations through a calm and empathetic stance aiming to resolve their cases. Strive to maintain and improve customer satisfaction levels.
• Improve your technical skills by troubleshooting issues related to electronic equipment. Escalate potential service issues to the appropriate level (when necessary).

We are looking for

• Native or Proficient English (minimum level C1/C2)
• Excellent communication skills coupled with empathy and team spirit
• Previous experience in Customer Service is a plus
• Previous experience with iOS and/or MacOS, or comparable technology is preferential
• For non-EU residents, it is mandatory to have a valid work permit

We offer you

• Competitive wages (14 monthly payments per year)
• Performance bonus
• Transportation allowance
• Health insurance with a dental plan (after 6 months contract)

Life at our company

• Work with adventurous people from over 15 nationalities
• Benefit from our modern amenities, an on-site doctor, many discounts in local businesses, company parties and events and much more!
• We promote inter-company mobility to work at any of our sites around the world.
• New and modern office located where the action is: Oeiras (Tagus-Park) Lisbon, Portugal.