Airline Reservations with GDS skills – French Speaker

As an Airline Reservations Advisor, you will create enthusiasm around the services of our customers and resolve emerging issues that customers may face with precision and efficiency.

 

Mission :

As an Airline Reservations Advisor – French Speaker, you will:

• Manage the reservations back-office (ticket issuing, modification, and cancellation of reservations)
• Assist clients in the after-sales process by answering inquiries regarding the reservations and attending potential requests about travel dates, promotional campaigns, among others.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Provide excellent customer service by managing expectations and claims in a very positive, polite, and diplomatic way.
• Handle inquiries and provide timely responses accordingly to the company’s regulation.
• Ensure that the degree of satisfaction meets the customer and company needs  

 

Profile :

We are looking for:

• Native or proficient French and fluent English (minimum level B2)
• Previous experience with GDS tools such as Amadeus, Galileo, or Sabre is mandatory
• Excellent communication skills combined with empathy and team spirit
• Loves to identify customer needs and propose quick solutions
• You would like to develop your personal qualities within a professional environment
• For residents outside the EU, a valid work permit is required

 

 

Advantages :

We offer you: offer

• Competitive salaries (14 monthly payments per year)
• Performance bonus
• Meal allowance
• Health insurance with a dental plan (after 6 months of contract)
• Relocation package - shared accommodation and flight reimbursement
• Availability to work from home temporarily*

 
Life at our company:

• Working in a diverse environment with people of more than 15 nationalities
• Benefit from our modern amenities, many discounts on local businesses, parties, and company events and much more!
• We promote mobility between companies to work at any of our sites around the world
• New and modern offices

*Due to our contingency plan regarding COVID-19, you may be expected to work from home for a specific time.
 

Lisbon Customer Advisor Travel and Tourism French 651