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Find the job of your dream !

Booking Advisor for a Railway Travelling Project - German Speaker

City : Lisbon

Job : Customer Advisor

Sector :

Join our amazing team!

 

Mission :

As a Booking Advisor, you will interact in a friendly, authentic, and personalized way, listening to our client’s customers unique situations and acknowledge their needs.

 

As a Booking Advisor, you will:
 
  • Assist customers via email and social media chat, helping them with their trip bookings.
  • Provide customer service to help undecided customers choose which travel packages and itineraries fit best their needs.
  • Rapidly gain valuable technical skills in the reservations field that will empower you to progress while gaining a privileged view and know-how of the inner workings.
  • Give real-time, accurate information that empowers the customer to make decisions.
  • Go beyond the customer's service expectations so they will remember and share their great experience.
  • Listen to the customer's unique situation and acknowledge their needs.
We are looking for:
 
  • Native or Proficient German (C2)
  • Fluency in English (B2)
  • Excellent communication skills coupled with empathy and team spirit
  • Previous experience with GDS tools like Amadeus, Galileo, or Sabre is preferential
  • Previous experience in Customer Service or as a tourism/travel representative is a plus
  • For non-EU residents, it is mandatory to have a valid work permit.
We offer you:
 
  • Competitive wages (14 monthly payments per year)
  • Performance bonus
  • Meal allowance in voucher card (net)
  • Transportation allowance
  • Health insurance with a dental plan (after 6 months contract)
  • Relocation package: shared accommodation and flight reimbursement
  • Possibility to work from home*
Life at our company:
 
  • Work with a diverse environment with people from over 15 nationalities
  • Benefit from our modern amenities, many discounts in local businesses, company parties and events and much more!
  • We promote inter-company mobility to work at any of our sites around the world.
  • New and modern offices located in Lisbon (Parque das Nações, Oriente).

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