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Customer Advisor - French - Bookings and Reservations Advisor

City : Lisbon

Job : Customer Advisor

Sector : Travel and Tourism

 

Mission :

  • Booking management (altering, cancelling or creating new reservations)
  • Advising customers on the services we provide on the phone or by email
  • Managing the reservations back-office (ticket issuing, modification and cancellation of reservations)
  • Post-sales service (litigation and compensation management)
  • Handling and manage the administrative process (invoicing, written communication, travel documents)

 

Profile :

  • Fluent or native in French
  • Knowledge of GDS tools (Sabre, Amadeus, Galileo)  
  • Availability from Monday to Saturday, from 8 AM to 8 PM
  • Previous experience as a Travel Agent is a plus (not mandatory)
  • Excellent communication skills, attention to detail and high energy  
  • You enjoy challenges and to work as a team member
  • Excited about building a friendly yet professional relationship with the customer

 

 

Advantages :

  • Relocation Package that includes: one month of free accommodation, help with setting up tax and bank account documentation and reimbursement of your flight ticket up to 400€
  • A renewable 6-month contract from day one with the possibility for an eventual non-term contract
  • Base salary + monthly performance bonus + daily meal allowance + monthly transportation allowance + 2 extra salaries/year)
  • Private Health Insurance + dental plan once you complete 6 months with the company+ English speaking Doctor on site
  • Full time (40 hours weekly) and 22 vacation days per year
  • Free training for all necessary software and product knowledge + continued training and development
  • Assessment methodology to evolve for other position within our organization such as Quality Specialist, Supervisor, Team Leader and many more.
  • Great office location with easy access by public transport (train, metro and buses)
  • Discounts at gyms, restaurants, beauty centres, pharmacies and many more businesses in the area.
  • On site kitchen with access to utilities, biweekly free fruit and reduced-price vending machines

 

Ready to take up the challenge?

Join our team and show off your talent!



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