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Customer Advisor - French - Telecommunications

City : Lisbon

Job : Customer Advisor

Sector :


Mission :

  • Keep the client informed of their services and billing information
  • Resolution of technical situations
  • Advising customers on the existing product line
  • Managing expectations and claims in a positive and diplomatic manner


Profile :

  • Fluent or native in French with a good command of English
  • Availability to work from Monday to Friday, from 9 am to 6 pm
  • Good at working in a team environment and coordinating workflow with colleagues
  • Previous experience in customer service (preferential)



  • Relocation Package that includes: one month of free accommodation, help setting up tax and bank account documentation and reimbursement of your flight ticket up to 400€
  • A renewable 6-month contract (CDD) from day one with the possibility for eventual CDI
  • Base salary + monthly performance bonus + daily meal allowance + monthly transportation allowance + 2 extra salaries/year)
  • Private Health Insurance + dental plan once you complete 6 months with the company+ English speaking Doctor on site
  • Full time (40 hours weekly)
  • Free training for all necessary software and product knowledge + continued training and development
  • Fair and regular assessments for positions like: Quality Specialist, Team Leader, HR Recruiter and many more
  • Great office location with easy access by public transport (train, metro, and buses)
  • Discounts at gyms, restaurants, beauty centres, pharmacies and many more businesses in the area
  • On site kitchen with access to utilities, bi-weekly free fruit and reduced-price vending machines


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