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Find the job of your dream !

Customer Advisor - German - Enterprise

City : Lisbon

Job : Customer Advisor

Sector :

Enterprise is the largest transportation solutions provider, offering car and truck rentals, as well as car sharing and car sales.

Enterprise’s Rent-A-Car service makes renting a car seamlessly by finding the nearest location from a network of 7,600 neighborhood and airport branches in over 85 countries.

 

 

Mission :

  • Booking management (create new reservations, update/amend and cancel reservations)
  • Provide support on all the lines of business and guidance over online platform self-help areas
  • Forwarding complaints through the “Catch and dispatch” system of sending them to the appropriate Department, no direct complaint handle
  • Providing support for the loyalty points users and managing their accounts.
  • Call and e-mail handling

 

Profile :

  • Fluent or native in German with a good command of English
  • Availability to work in rotating shifts from Monday to Sunday, from 7 am to 7 pm
  • Excellent listening and communication skills. Positive attitude and team spirit
  • Excited about building a friendly yet professional relationship with the customer
  • Ease in multitasking several applications at once

 

Benefits:

  • Relocation Package that includes: three months of free accommodation, help setting up tax and bank account documentation and reimbursement of your flight ticket up to 400€
  • A renewable 6-month contract (CDD) from day one with the possibility for eventual CDI
  • Base salary + monthly performance bonus + daily meal allowance + monthly transportation allowance + 2 extra salaries/year)
  • Private Health Insurance + dental plan once you complete 6 months with the company+ English speaking Doctor on site
  • Full time (40 hours weekly)
  • Free training for all necessary software and product knowledge + continued training and development
  • Fair and regular assessments for positions like: Quality Specialist, Team Leader, HR Recruiter and many more.
  • Great office location with easy access by public transport (train, metro, and buses)
  • Discounts at gyms, restaurants, beauty centres, pharmacies and many more businesses in the area.
  • On-site kitchen with access to utilities, bi-weekly free fruit, and reduced-price vending machines

 

Ready to take up the challenge?

Join our team and show off your talent! 


 
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