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Customer Advisor - Italian - Airline

City : Lisbon

Job : Customer Advisor

Sector :

 

Mission :

  • Offering information, solutions, and counseling to customers via phone and email
  • Manage reservations back-office (new reservations, ticket issuing, reservation amendments)
  • Post sales service (litigation and compensation management)
  • Achievement of the performance targets defined by the project
  • Management of the administrative process (invoicing, written communication and emission of travel documents)

 

Profile :

  • Fluent or native in Italian with a good command of English;
  • Availability to work in rotating shifts from Monday to Sunday, from 07H00 to 23H00;
  • Excellent listening and communication skills. Positive attitude and team spirit.
  • Ease with typing and learning new computer software;

 

Benefits:

  • Relocation Package that includes: three months of free accommodation, help setting up tax and bank account documentation and reimbursement of your flight ticket up to 400€;
  • A renewable 6 month contract (CDD) from day one with the possibility for eventual CDI;
  • Base salary + monthly performance bonus + daily meal allowance + monthly transportation allowance + 2 extra salaries/year);
  • Private Health Insurance + dental plan once you complete 6 months with the company+ English speaking Doctor on site;
  • Full time (40 hours weekly) and 22 vacation days per year;
  • Free training for all necessary software and product knowledge + continued training and development;
  • Fair and regular assessments for positions like: Quality Specialist, Team Leader, HR Recruiter and many more.
  • Great office location with easy access by public transport (train, metro, and buses);
  • Discounts at gyms, restaurants, beauty centres, pharmacies and many more businesses in the area.
  • On-site kitchen with access to utilities, weekly free fruit, and reduced-price vending machines;

 

Ready to take up the challenge?

Join our team and show off your talent!

 

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