Customer Care for a Pet Retail Project – Dutch Speakers
City : Lisbon
Job : Customer Advisor
We are passionate game-changers!
As a Customer Care Advisor
, you will:
We are looking for:
- Assist clients via inbound calls and e-mail by answering customer’s inquiries and/or attending potential requests.
- Become a specialist in our Client’s products and services
- Resolve product or service problems by clarifying the customer's complaints.
- Provide accurate, valid, and complete information by using the right methods/tools.
- Give real-time, accurate information that empowers the customer to make decisions.
- Listen to the customer's unique situation and acknowledge their needs.
- Go beyond the customer's service expectations so they will remember and share their great experience.
We offer you:
- Native or Proficient in Dutch (C2)
- Fluency in English (B2)
- Previous experience in Customer Service is highly valued
- Excellent communication skills coupled with empathy, team spirit and customer-oriented
- Familiarity with Pet-related stuff is highly valued
- Have a positive and can-do attitude
- For non-EU residents, it is mandatory to have a valid work permit.
Life at our company:
- Competitive wages (14 monthly payments per year)
- Performance bonus
- Meal Allowance paid in voucher card (net)
- Private Health insurance with a dental plan (after 6 months contract)
- Relocation package: shared accommodation and flight reimbursement
- Possibility to do Work from Home*
- Work with a diverse environment with people from over 15 nationalities
- Benefit from our modern amenities, many discounts in local businesses, company parties and events and much more!
- We promote inter-company mobility to work at any of our sites around the world
- New and modern offices in Oeiras, Tagus-Park, Portugal.