Customer Experience Advisor - French Speaker
City : Lisbon
Job : Customer Advisor
Are you passionate about entertainment?
Then join this new streaming service hub that is waiting for you at Webhelp.
Mission :Your future project
- Assist viewers through phone and/or chat regarding different queries
- Provide account and application support to viewers namely with regards to software functionality
- Provide technical support and troubleshoot of system configurations and network settings
- Provide accurate and real-time responses to the viewer’s inquiries.
- Native or Proficient in French
- Fluency in English (B2)
- Passionate about entertainment and media enterprise
- Excellent communication skills coupled with empathy, team spirit and customer-oriented
- Familiarity with digital streaming services and devices
- Have a positive and can-do attitude
- Previous experience in Customer Service is highly valued
- For non-EU residents, it is mandatory to have a valid work permit.
Life at our company
- Opportunity to professionally grow in a unique start-up project
- Competitive wages (14 monthly payments per year)
- Performance bonus
- Health insurance with a dental plan (after 6 months contract)
- Relocation package: shared accommodation and flight reimbursement
- Possibility to do Work from Home*
- Work with a diverse environment with people from over 15 nationalities
- Benefit from our modern amenities, many discounts in local businesses, company parties and events and much more!
- We promote inter-company mobility to work at any of our sites around the world.
- New and modern offices located in Oeiras, Tagus Park (Lisbon).
*Due to our contingency plan regarding COVID-19, you may be expected to work from home for a limited time.