Customer Support Back-Office – French Speaker
City : Lisbon
Job : Customer Advisor
We are looking for a Customer Support Back-Office – French Speaker to take care of all back-office operations and provide e-mail handling.
Mission :About our client
With a very strong presence in the online stock market in France, our client has diversified into brokerage and online banking. Aiming to provide a service of excellence, this year was considered the best in Customer Relations in the banking sector.
As a leader in the online banking, together with Webhelp, we are aimed to create an innovative Hub in the banking sector focused essentially on customer support relation.
Your future project
- Provide support on customers banking related queries primarily through e-mail (e.g. card plafond increases requests).
- Performing other tasks related to the banking activity according to the needs of the project.
- Coordinate office activities and operations to secure efficiency and compliance to company policies/procedures.
- Create and update records and databases with personnel, financial and other data.
- Native or Proficient French
- Excellent writings skills
- Excellent communication skills, coupled with a formal and diplomatic stance
- Previous experience in Financial/ Banking institutions counts as a plus
- Good organization, time management and scheduling skills
- For non-EU residents, it is mandatory to have a valid work permit.
Life at our company
- Competitive wages (14 monthly payments per year)
- Performance bonus
- Transportation allowance
- Health insurance with a dental plan (after 6 months contract)
- Full training for you to learn all the banking concepts and inner workings of the project
- Relocation package: shared accommodation and flight reimbursement
- Scheduling: Monday to Saturday
- Work with adventurous people from over 15 nationalities
- Benefit from our modern amenities, an on-site doctor, many discounts in local businesses, company parties and events and much more!
- We promote inter-company mobility to work at any of our sites around the world.
- New and modern office located where the action is: Lisbon, Parque das Nações, Portugal.