Customer Support Back-Office – French Speaker

We are looking for a Customer Support Back-Office – French Speaker to take care of all back-office operations and provide e-mail handling.

 

Mission :

About our client

With a very strong presence in the online stock market in France, our client has diversified into brokerage and online banking. Aiming to provide a service of excellence, this year was considered the best in Customer Relations in the banking sector.
As a leader in the online banking, together with Webhelp, we are aimed to create an innovative Hub in the banking sector focused essentially on customer support relation.

Your future project

• Provide support on customers banking related queries primarily through e-mail (e.g. card plafond increases requests).
• Performing other tasks related to the banking activity according to the needs of the project.
• Coordinate office activities and operations to secure efficiency and compliance to company policies/procedures.
• Create and update records and databases with personnel, financial and other data.

 

Profile :

• Native or Proficient French 
• Excellent writings skills
• Excellent communication skills, coupled with a formal and diplomatic stance
• Previous experience in Financial/ Banking institutions counts as a plus
• Good organization, time management and scheduling skills
• For non-EU residents, it is mandatory to have a valid work permit.

 

 

Advantages :

• Competitive wages (14 monthly payments per year)
• Performance bonus
• Transportation allowance
• Health insurance with a dental plan (after 6 months contract)
• Full training for you to learn all the banking concepts and inner workings of the project
• Relocation package: shared accommodation and flight reimbursement
• Scheduling: Monday to Saturday

 
 
Life at our company

• Work with adventurous people from over 15 nationalities
• Benefit from our modern amenities, an on-site doctor, many discounts in local businesses, company parties and events and much more!
• We promote inter-company mobility to work at any of our sites around the world.
• New and modern office located where the action is: Lisbon, Parque das Nações, Portugal.

Lisbon Customer Advisor - French 581