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Our Opportunities

Find the job of your dream !

Customer Support Back-Office – French Speaker

City : Lisbon

Job : Customer Advisor

Sector :

We are looking for a Customer Support Back-Office – French Speaker to take care of all back-office operations and provide e-mail handling.

 

Mission :

About our client

With a very strong presence in the online stock market in France, our client has diversified into brokerage and online banking. Aiming to provide a service of excellence, this year was considered the best in Customer Relations in the banking sector.
As a leader in the online banking, together with Webhelp, we are aimed to create an innovative Hub in the banking sector focused essentially on customer support relation.

Your future project
  • Provide support on customers banking related queries primarily through e-mail (e.g. card plafond increases requests).
  • Performing other tasks related to the banking activity according to the needs of the project.
  • Coordinate office activities and operations to secure efficiency and compliance to company policies/procedures.
  • Create and update records and databases with personnel, financial and other data.

 

Profile :

  • Native or Proficient French 
  • Excellent writings skills
  • Excellent communication skills, coupled with a formal and diplomatic stance
  • Previous experience in Financial/ Banking institutions counts as a plus
  • Good organization, time management and scheduling skills
  • For non-EU residents, it is mandatory to have a valid work permit.

 

 

Advantages :

  • Competitive wages (14 monthly payments per year)
  • Performance bonus
  • Transportation allowance
  • Health insurance with a dental plan (after 6 months contract)
  • Full training for you to learn all the banking concepts and inner workings of the project
  • Relocation package: shared accommodation and flight reimbursement
  • Scheduling: Monday to Saturday
 
 
Life at our company
  • Work with adventurous people from over 15 nationalities
  • Benefit from our modern amenities, an on-site doctor, many discounts in local businesses, company parties and events and much more!
  • We promote inter-company mobility to work at any of our sites around the world.
  • New and modern office located where the action is: Lisbon, Parque das Nações, Portugal.


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