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Dutch Customer Advisor – Retail - Lisbon

City : Lisbon

Job : Customer Advisor

Sector :


We are looking for a Dutch Speaker to assist our client’s brand in the Retail industry.

 

Mission :

  • Answering queries in a polite tone providing a premium customer service experience;
  • Assisting customers during pre-sale, sale and post-sale stages.
  • Processing complaints in a responsible way that the consumer is satisfied with the resolution;
  • Managing customer’s expectations regarding the products and shipping deadlines;
  • Help convey a positive image of the company and brand in every contact;

 

 

Profile :

  • Native or fluent in Dutch
  • Good command of English (minimum B2)
  • Previous experience in customer service is a plus
  • Availability to work in rotating shifts (schedules depending on the project)
  • Excellent listening and communication skills
  • Positive attitude and team spirit
  • For non-EU residents it is mandatory to have a valid work permit

 

 

Advantages :

  • Opportunity to be part of a challenging and fast paced environment
  • Possibility to collaborate with some of the biggest brands in the industry
  • Free training, professional development and career evolution
  • A multicultural and inclusive environment
  • Attractive benefits pack that includes a performance bonus, meal allowance, transportation allowance, two extra salaries, private Health Insurance + dental plan (after six months), English speaking Doctor on site, among others
  • If living abroad, we offer a relocation package that includes: one to three months of free accommodation, help setting up tax and bank account documentation and reimbursement of your flight ticket up to 400€
  • Work Place – Lisbon, Portugal


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