French Customer Advisor for an E-Commerce Project

As a French Customer Advisor for an E-Commerce Project, you will be the first point of contact of customers to directly attend their inquiries.

 

Mission :

As French Customer Advisor for an E-Commerce Project, you will:

• Assist clients via inbound calls in the sales process by answering inquiries regarding their purchase orders and attending potential requests.

• Managing customer’s expectations regarding the products and shipping deadlines.
• Prepare, maintain, and review purchasing files.
• Confer with customers by email, chat, or inbound calls to provide information about products, take or enter orders, cancel accounts, or obtain details of complaints.

 

Profile :

• Native or Proficient French and fluent English (minimum level B2)
• Excellent communication skills coupled with empathy and team spirit
• Good upselling skills and capacity to engage with customers by providing a warm and cordial atmosphere with every contact
• Previous experience in Customer Service or Sales is a plus
• For non-EU residents, it is mandatory to have a valid work permit

 

 

Advantages :

• Competitive wages (14 monthly payments per year)
• Performance bonus
• Meal Allowance
• Health insurance with a dental plan (after 6 months contract)
• Availability to work from home temporarily
• Relocation package – accommodation in a shared apartment for 6 months and flight reimbursement.

 
 
Life at our company
 

• Work with adventurous people from over 15 nationalities
• Benefit from our modern amenities, an on-site doctor, many discounts in local businesses, company parties and events and much more!
• We promote inter-company mobility to work at any of our sites around the world.
• New and modern office located where the action is: Lisbon- Portugal.

 
 
Note: *Due to our contingency plan regarding COVID-19, you may be expected to work from home for a limited time.
 

Lisbon Customer Advisor Travel and Tourism French 550