German Advisor for a Railway Company Project

Join our amazing team!

 

Mission :

As a German Advisor for a Railway Company, you will interact in a friendly, authentic, and personalized way, listening to our client’s customers unique situations and acknowledge their needs.

 

As a German Advisor for a Railway Company, you will:
 

• Assist customers via email and social media chat, helping them with their trip bookings.
• Provide customer service to help undecided customers choose which travel packages and itineraries fit best their needs.
• Rapidly gain valuable technical skills in the reservations field that will empower you to progress while gaining a privileged view and know-how of the inner workings.
• Give real-time, accurate information that empowers the customer to make decisions.
• Go beyond the customer's service expectations so they will remember and share their great experience.
• Listen to the customer's unique situation and acknowledge their needs.

We are looking for:
 

• Native or Proficient German (C2)
• Fluency in English (B2)
• Excellent communication skills coupled with empathy and team spirit
• Previous experience with GDS tools like Amadeus, Galileo, or Sabre is preferential
• Previous experience in Customer Service or as a tourism/travel representative is a plus
• For non-EU residents, it is mandatory to have a valid work permit.

We offer you:
 

• Competitive wages (14 monthly payments per year)
• Performance bonus
• Meal allowance paid in voucher card (net)
• Transportation allowance
• Health insurance with a dental plan (after 6 months contract)
• Relocation package: shared accommodation and flight reimbursement
• Possibility to work from home*

Life at our company:
 

• Work with a diverse environment with people from over 15 nationalities
• Benefit from our modern amenities, many discounts in local businesses, company parties and events and much more!
• We promote inter-company mobility to work at any of our sites around the world.
• New and modern offices located in Lisbon (Parque das Nações, Oriente).

Lisbon Customer Advisor - German 749