German Customer Support – Relocation Package Included

As a German Customer Support, you will provide a warm and professional contact with each of our customer’s client and solve with precision and efficiency emerging issues that customers may face.

 

Mission :

As a German Customer Support, you will:
 

• Assist clients via inbound calls, chat, or e-mail in the after-sales process by answering inquiries regarding the reservations and attending potential requests.
• Resolve product or service problems by clarifying the customer's complaints.
• Provide accurate, valid, and complete information by using the right methods/tools.

 

Profile :

We are looking for:

• Native or Proficient German (C2)
• Fluency in English (B2)
• Excellent communication skills coupled with empathy and team spirit
• Previous experience in Customer Service or a sales representative is a plus
• For non-EU residents, it is mandatory to have a valid work permit

 

 

Advantages :

We offer you:

• Competitive wages (14 monthly payments per year)
• Performance bonus
• Health insurance (after 6 months contract)
• Investment in training and personal development
• Relocation package - shared accommodation and flight reimbursement
• Opportunities for career progression and possibilities for an international career through the Webhelp International Mobility Program
• Possibility to do Work from Home temporarily *

 
 
Life at our company:

• Work with a diverse environment with people from over 15 nationalities
• Benefit from our modern amenities, many discounts in local businesses, company parties and events and much more!
• We promote inter-company mobility to work at any of our sites around the world
• New and modern offices in Lisbon, Oriente, Portugal.

 *Due to our contingency plan regarding COVID-19, you may be expected to work from home for a specific time.

 

Lisbon Customer Advisor - German 688