Our Opportunities

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City : Lisbon

Job : Customer Advisor

Sector :

Looking for a smart job? Then join our tech-savvy team in Lisbon!

As a German Speaking Advisor for an IT & Search Engine Project, you will:

Respond to inbound customer requests, document relevant case information
Ensure excellent customer satisfaction
Ability to assist users with Pre-Sales, General Inquiries, and technical support issues via phone/email/chat/social/social messaging channels (as assigned)
Respond appropriately to customer escalations and escalate issues and customers to higher tiers of support as defined and documented
Collaborate with other technicians to resolve or properly close help tickets
Manage an individual ticket queue
Responsible to follow the direction of management and provide feedback

We are looking for:

Native or Proficient German (C2)
Fluency in English (B2)
Possess excellent writing and verbal communication skills to simplify technical language for non-technical users
Demonstrate patience when communicating and solving issues
Treat all data and personal information with utmost confidentiality
Keep up with the latest IT and tech-related trends
Proactive, self-motivated and a great team player

Competitive wages (14 monthly payments per year)
Performance bonus
Transportation allowance
Health insurance with a dental plan (after 6 months contract)
Relocation package - shared accommodation and flight reimbursement
Opportunities for career progression and possibilities for an international career through the Webhelp International Mobility Program

Life at our company:

Work with a diverse environment with people from over 15 nationalities
Benefit from our modern amenities, many discounts in local businesses, company parties and events and much more!
We promote inter-company mobility to work at any of our sites around the world
New and modern offices in Lisbon, Oriente, Portugal.

*Due to our contingency plan regarding COVID-19, you may be expected to work from home for a specific time.


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