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Our Opportunities

Find the job of your dream !

Global Learning & Development Manager

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Join our team!


As a Global Learning & Development Manager, you will:
  • Produce reports for the mandatory programs based on agreed requirements and share with key stakeholders as agreed
  • Work closely with the L&D Teams, as well as other key stakeholders to determine training needs, objectives, and curriculum to support operational initiatives
  • Present training programs intended to motivate, challenge, strengthen and enlighten teams and to align skills with organizational and business needs
  • Train teams using a variety of techniques including instructor-led webinars, one-on-one training, classroom training & presentations
  • Ensure that Global Training Curriculum is correctly rolled out in the different local teams in a timely manner.
We are looking for:
  • Fluency in English (C1/C2) and in another language (Dutch or German preferably)
  • Degree in Business Administration (preferred) or related field
  • At least 3 years of experience in the Contact Center domain or in a Coordination role in training
  • Proven ability to form and maintain high effective working relationships with all levels of seniority.
  • Proven Strong IT skills in MS office packages and the ability to learn new IT packages.
  • Experience with knowledge management systems, processes, and procedures.
  • Outstanding organizational skills
  • Excellent written and oral communication skills and the ability to convey information clearly and accurately and concisely.
  • Tenacious approach to project management, delivery and follow up.
  • Aptitude for math and statistics
  • Availability to travel occasionally

We offer you:
  • Competitive wages (14 monthly payments per year)
  • Meal Allowance paid in voucher card (net)
  • Private Health Insurance
  • Investment in training and personal development
  • Opportunity to professionally grow inside the company 
  • Relocation package - shared accommodation and flight reimbursement
  • Possibility to Work from Home based in Lisbon*
Life at our company:
  • Work with a diverse environment with people from over 15 nationalities
  • Benefit from our modern amenities, many discounts in local businesses, company parties and events and much more!
  • We promote inter-company mobility to work at any of our sites around the world
  • New and modern offices in Parque das Nações, Oriente, Portugal.
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