Hotel Reservations Advisor – German Speaker

We are looking for a German native speaker that has outstanding writing skills to work in one of the most exciting start-ups in the American Tourism industry!
 

 

Mission :

As a Hotel Reservations Advisor– German Speaker, you will:

• Assist customers with their last-minute bookings mainly through chat.
• Use your creativity and intuition to help undecided customers choose from the range of hotels in the Americas, Europe, and Australia.
• Proudly provide excellent customer service by managing expectations and claims in a very positive, polite, and diplomatic way.
• Have a unique opportunity to start working in a new market where you can directly contribute to the company’s fast-paced growth, and internally progress different job positions.

 

Profile :

We are looking for:

• Native or Proficient in German (level C2)
• Fluency in English (C1)
• Excellent communication skills coupled with empathy and team spirit
• Good writing skills are mandatory
• Availability to work in night shifts
• Previous experience in Customer Service or a tourism representative is a plus
• For non-EU residents, it is mandatory to have a valid work permit
• Possibility to Work from Home temporarily*

 

 

Advantages :

We offer you:

• Competitive wages (14 monthly payments per year)
• Performance bonus
• Transportation allowance
• Health insurance with a dental plan (after 6 months contract)
• Relocation package - shared accommodation and flight reimbursement
• Opportunities for career progression and possibilities for an international career through the Webhelp International Mobility Program

 
 
Life at our company:

• Work with a diverse environment with people from over 15 nationalities
• Benefit from our modern amenities, many discounts in local businesses, company parties and events and much more!
• We promote inter-company mobility to work at any of our sites around the world
• New and modern offices in Lisbon, Oriente, Portugal.

*Due to our contingency plan regarding COVID-19, you may be expected to work from home for a specific time.
 

Lisbon Customer Advisor - German 684