New Hub for Streaming Service - Quality Analyst
City : Oeiras
Job : Other
Sector : Telco and Logistics
Join our team and build your career in this amazing streaming service platform
Are you passionate about entertainment?
Are you always on top of the latest series and movies?
Then… join this new magical hub that is waiting for you at Webhelp!
Our client is a multinational American company leader in the mass media and entertainment industry.
As a global brand, it brings to customers the world’s most beloved characters and timeless stories through best-in-class direct-to-consumer streaming video services.
As a Quality Analyst
, you will be the responsible for activity levels of the project and performance data on real time. The right person for this role should be enthusiastic and responsible for creating reports of data analysis and assist in optimizing the operating model. If you are someone that enjoy delivering world-class customer service, then this is your opportunity.
Your future project
As a Quality Analyst
, you will:
- Evaluates daily key performance indicators (KPI) and develops improvement needs
- Responsible and accountable for comprehensive regular QoS / CSAT analysis
- Inspire, manage and motivate your team to innovate and make a difference
- Enhance the goal of quality support by providing individual coaching feedback sessions to the direct reports and weekly one on ones that focus on improving customer satisfaction
- Ensures Quality and Training staff constantly meet the required level of expertise
We are looking for
- Native or fluent English and proficient French, Italian or Spanish
- Excellent communication skills coupled with empathy and team spirit
- Previous experience in Customer Service or in team management is a plus
We offer you
- Competitive wages (14 monthly payments per year)
- Performance bonus
- Meal Allowance
- Shuttle bus for free
- Health insurance (after 6 months contract)
Life at our company
- Work with adventurous people from over 15 nationalities
- Benefit from our modern amenities, an on-site doctor, many discounts in local businesses, company parties and events and much more!
- We promote inter-company mobility to work at any of our sites around the world.
- New and modern office located where the action is: Oeiras, Tagus Park (Lisbon).
Ready to take up the challenge?
Telco and Logistics
Join our team and show off your talent!