New Hub for Streaming Service - Team Leader
City : Oeiras
Job : Team leader
Sector : Telco and Logistics
Join our team and build your career in this amazing streaming service platform
Are you passionate about entertainment?
Are you always on top of the latest series and movies?
Then… join this new magical hub that is waiting for you at Webhelp!
Our client is a multinational American company leader in the mass media and entertainment industry.
As a global brand, it brings to customers the world’s most beloved characters and timeless stories through best-in-class direct-to-consumer streaming video services.
As a Team Leader
, you will be the responsible for all team projects and initiatives. The right person for this role is enthusiastic at supervising and leading a team of customer advisors with the objective to provide an excellent service. If you are someone that you enjoy delivering world-class customer service, then this is your opportunity.
Your future project
As a Team Leader
, you will:
- Supervise, monitoring and develop a team of Customer Advisors;
- Create and develop since the beginning the SLA’s and KPI’s of the project
- Guarantee continuous monitoring of the attainment by identifying performance gaps, analysing root causes and develop strategies to improve results of the team;
- Lead a team to success by creating an inspiring customer service environment focused on quality and achieving high-level performance;
- Have a unique opportunity to start working in a new market where you can directly contribute to the company’s fast-paced growth, and internally progress different job positions.
We are looking for
- Native or fluent English and proficient French, Italian or Spanish
- Excellent communication skills coupled with empathy and team spirit
- Previous experience in Customer Service or in team management is a plus
- For non-EU residents, it is mandatory to have a valid work permit.
We offer you
- Competitive wages (14 monthly payments per year)
- Performance bonus
- Meal Allowance
- Shuttle bus for free
- Health insurance (after 6 months contract)
Life at our company
- Work with adventurous people from over 15 nationalities
- Benefit from our modern amenities, an on-site doctor, many discounts in local businesses, company parties and events and much more!
- We promote inter-company mobility to work at any of our sites around the world.
- New and modern office located where the action is: Oeiras, Tagus Park (Lisbon).
Telco and Logistics
Ready to take up the challenge?
Join our team and show off your talent!