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Reporting Analyst – Lisbon, Portugal

City : Lisbon

Job : Other

Sector :

As a Reporting Analyst, you will have the mission to develop reporting solutions for internal and external clients.


Mission :

Our fundamental mission is to organize Webhelp Portugal information and develop intelligent solutions.
As a Reporting Analyst, you will:
  • Training and encouraging staff to maintain complete databases that can be used for subsequent analysis.
  • Gathering raw data from pertinent individuals in each department.
  • Collating such data to facilitate its interpretation.
  • Checking and cleaning data, taking special care to replace erroneous values with correct figures.
  • Analyzing data, with due consideration for the influence of missing information, outliers, plus confounding and extraneous variables.
  • Reporting on insights obtained, which might be utilized to inform business strategies.
  • Consulting on areas of uncertainty to promote optimal use of ideas derived from data.
  • Creating and updating data sets that evolve in tandem with our business's needs.


Profile :

  • Native or Proficient English and fluent French or Portuguese (minimum level B2)
  • Knowledge in SQL language and experience working with Excel and Power BI.
  • Experience with Microsoft SSIS to develop ETL’s for data integration into SQL servers.
  • Proactivity to propose ideas for the continuous improvement of tools and Participate in Group/subsidiary transverse projects
  • Previous Experience with Azure Notebooks and Data Factory is a plus.
  • Previous experience in Customer Service workforce management is a plus
  • Previous experience with Teleopti WFM tool is a plus
  • Excellent communication skills coupled with empathy and team spirit



Advantages :

  • Competitive wages (14 monthly payments per year)
  • Performance bonus
  • Meal Voucher
  • Possibility to work from home*
Life at our company
  • Work with adventurous people from over 15 nationalities
  • Benefit from our modern amenities, many discounts in local businesses, company parties and events and much more!
  • We promote inter-company mobility to work at any of our sites around the world.
  • New and modern office located where the action is: Oriente, Lisbon, Portugal.
Note: *Due to our contingency plan regarding COVID-19, you may be expected to work from home for a limited time.

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