Reporting Analyst – Lisbon, Portugal

As a Reporting Analyst, you will have the mission to develop reporting solutions for internal and external clients.

 

Mission :

Our fundamental mission is to organize Webhelp Portugal information and develop intelligent solutions.
As a Reporting Analyst, you will:

• Training and encouraging staff to maintain complete databases that can be used for subsequent analysis.
• Gathering raw data from pertinent individuals in each department.
• Collating such data to facilitate its interpretation.
• Checking and cleaning data, taking special care to replace erroneous values with correct figures.
• Analyzing data, with due consideration for the influence of missing information, outliers, plus confounding and extraneous variables.
• Reporting on insights obtained, which might be utilized to inform business strategies.
• Consulting on areas of uncertainty to promote optimal use of ideas derived from data.
• Creating and updating data sets that evolve in tandem with our business's needs.

 
 

 

Profile :

• Native or Proficient English and fluent French or Portuguese (minimum level B2)
• Knowledge in SQL language and experience working with Excel and Power BI.
• Experience with Microsoft SSIS to develop ETL’s for data integration into SQL servers.
• Proactivity to propose ideas for the continuous improvement of tools and Participate in Group/subsidiary transverse projects
• Previous Experience with Azure Notebooks and Data Factory is a plus.
• Previous experience in Customer Service workforce management is a plus
• Previous experience with Teleopti WFM tool is a plus
• Excellent communication skills coupled with empathy and team spirit

 
 

 

 

Advantages :

• Competitive wages (14 monthly payments per year)
• Performance bonus
• Meal Voucher
• Possibility to work from home*

 
Life at our company
 

• Work with adventurous people from over 15 nationalities
• Benefit from our modern amenities, many discounts in local businesses, company parties and events and much more!
• We promote inter-company mobility to work at any of our sites around the world.
• New and modern office located where the action is: Oriente, Lisbon, Portugal.

 
Note: *Due to our contingency plan regarding COVID-19, you may be expected to work from home for a limited time.
 

Lisbon Other - English 549