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Find the job of your dream !

Senior Team Leader - German

City : Lisbon

Job : Other

Sector :

 

Mission :

  • Analyze business activity results and define the necessary action plans
  • Ensure the respect of processes and quality standards
  • Manage Employees Engagement, and implement the necessary action plans
  • Ensure the availability of resources and production means
  • Manage production incidents
  • Take care of project administration (invoicing, payments, paid leave…)
  • Manage reporting demands
  • Elaborate and animate production committees, steering committees and customer visits
 

Team management

  • Manage, motivate and gain team loyalty
  • Brief the team on their performance, customer requirements, and the Webhelp vision
  • Evaluate team members, define development areas and support their progression.
  • Identify the training needs of his/her team members.

 

Profile :

  • Native in German with a good level of English
  • Significant experience in team leadership and a good knowledge of Contact Centers.
  • Strong analytical skill, good communication, and listening skills.
  • Excellent time management
  • Excited about developing others.
  • Rigorous and ready for a challenge!

 

Benefits:

  • An attractive base salary
  • Health care+dental plan
  • If you join us from abroad a package to help you settle in Portugal (moving in, travel, housing).
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