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Our Opportunities

Find the job of your dream !

Service Desk Advisor - Spanish/English Advisor

City : Lisbon

Job : Customer Advisor

Sector : Telco and Logistics

Join our team for an ecommerce platform that gathers companies across Europe


 

 


 
 

Your future project

As a Spanish and English Service Desk Advisor, you will:
  • User support via phone, mail & live chat;
  • Guarantee the correct and timely on boarding of companies on the platform;
  • Work with specialized customer service tools;
  • Resolve problems concerning the orders placed through the e-commerce platform (transportation, logistics systems, customer issues, etc);
  • Ensure compliance to all company and business policies and administer on all contracts reviewed.
 

We are looking for

  • Bilingual Spanish and English.
  • Good Portuguese is a plus.
  • Previous experience in customer service.
  • IT affine (SAP, Zendesk, Outlook);
  • Good knowledge in Microsoft Office;
  • Team player and able to work independently;
  • Problem Solving — Identifying problems and reviewing related information to develop and evaluate options and implement solutions;
  • Excellent communication skills coupled with empathy and team spirit;
  • For non-EU residents, it is mandatory to have a valid work permit.
 
 

We offer you

  • Competitive wages (14 monthly payments per year);
  • Continuous training program (paid);
  • Career progression according to your performance, commitment and project needs;
  • Health insurance with a dental plan (after 6 months contract).
 

Life at our company

  • Work with adventurous people from over 15 nationalities;
  • Benefit from our modern amenities, an on-site doctor, many discounts in local businesses, company parties and events and much more!
  • We promote inter-company mobility to work at any of our sites around the world;
  • New and modern office located where the action is: Taguspark, Oeiras - Lisbon- Portugal.
 
 
Ready to take up the challenge?
Join our team and show off your talent!
 

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