Streaming Service Hub – French Speaking Advisor

Are you passionate about entertainment?
Then join this new streaming service hub that is waiting for you at Webhelp.
 

 

Mission :

Your future project

• Assist viewers through phone and/or chat regarding different queries
• Provide account and application support to viewers namely with regards to software functionality
• Provide technical support and troubleshoot of system configurations and network settings
• Provide accurate and real-time responses to the viewer’s inquiries.

 

Profile :

• Native or Proficient in French
• Fluency in English (B2)
• Passionate about entertainment and media enterprise
• Excellent communication skills coupled with empathy, team spirit and customer-oriented
• Familiarity with digital streaming services and devices
• Have a positive and can-do attitude
• Previous experience in Customer Service is highly valued
• For non-EU residents, it is mandatory to have a valid work permit.

 

 

Advantages :

• Opportunity to professionally grow in a unique start-up project
• Competitive wages (14 monthly payments per year)
• Performance bonus
• Health insurance with a dental plan (after 6 months contract)
• Relocation package: shared accommodation and flight reimbursement
• Possibility to do Work from Home*

 

 
 
Life at our company

• Work with a diverse environment with people from over 15 nationalities
• Benefit from our modern amenities, many discounts in local businesses, company parties and events and much more!
• We promote inter-company mobility to work at any of our sites around the world.
• New and modern offices located in Oeiras, Tagus Park (Lisbon).

 
 
Note: *Due to our contingency plan regarding COVID-19, you may be expected to work from home for a limited time. Lisbon Customer Advisor - French 566