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Our Opportunities

Find the job of your dream !

Team Leader – Spanish Speaker

City : Lisbon

Job : Team leader

Sector :

Are you passionate about makeup and cosmetic products in general? Join us and jumpstart your career in one of the most well-known cosmetic brands in the world.
We are looking for a Spanish Team Leader to Join our site in Lisbon!
 

 

Mission :

  • Supervising, monitoring and develop a team of Customer advisors: Guarantee continuous monitoring of the attainment by identifying performance gaps, analysing root causes and develop strategies to improve results; drive team success by creating an inspiring customer service environment focused on high-level performance; Assists the team development through training, counseling and monitoring of staff and individual goals.
  • Development of Strategies: Ensure client KPI targets are achieved, through the proper execution of performance metrics; Ensure that Customer Service request are resolved within SLA and through proper channels; Ensure performance plans are maintained and continuously updated; Responsible for activities report;  Create and deliver resource plan at the beginning of the shift, monitor to ensure that the requirements throughout the day are achievable and make changes as necessary to meet requirements; Tracking trends, analysing data and implementing process improvements

 

Profile :

  • YOU are Spanish Native and speak English fluently (level C1/C2) or French.
  • YOU have previous experience as Supervisor in the field, is a plus
  • YOU have background in Contact Center position highly preferred.
  • YOU love the adrenaline of managing a team.
  • YOU have outstanding communication skills.
  • YOU are proactive, results-driven, and have a problem-solving mentality.
  • YOU strive to animate, motivate and win the loyalty of the team.
  • YOU strive to follow-up the daily reportingactivities.

 

 

Advantages :

  • Benefits package: Performance bonus, meal allowance, transportation allowance, two extra salaries per year, health insurance (after 6 months contract).
  • Relocation package (in case you live abroad):  up to three months of free accommodation, help setting up tax and bank account documentation, and reimbursement of your flight ticket up to 400€.


  • Work with adventurous people from over 15 nationalities
  • We promote intercompany mobility to work at any of our sites around the world
  • Benefit from our modern amenities, many discounts in local businesses, company parties, events and much more!
  • Workplace: Lisbon

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