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Find the job of your dream !

Team Leader - Italian

City : Lisbon

Job : Team leader

Sector :

Coached by the Operation Manager, the Team Leaders will supervise the Italian teams of customer advisors, managing, helping and motivating the team, also ensuring a constant high-level performance, regarding quality and quantity. 


Mission :

  • Guarantee continuous monitoring of the attainment of the team goals; 
  • Implement action plans on a daily basis in order to improve performance; 
  • Ensure that the quality standards (ISO, NF345, LRS) are respected; 
  • Ensure the availability of resources (absenteeism) and production means (functioning of tools); 
  • Escalate production incidents; 
  • Offer opportunities to improve production development and optimization; 
  • Animate, motivate and win the loyalty of the team; 
  • Inform the team on their performance, client requirements, and the Webhelp vision; 
  • Observe and improve the quality of team performance (quality control, knowledge control, performance management); 
  • Improve the skills and guidelines of the agents, on a daily basis (coaching, team meetings, continuous training, feedbacks); 
  • Ensure that Webhelp's values are respected, by implementing procedures and rules. 


Profile :

  • University degree (preferential) 
  • Experience of 3/5 years on team management, acquired in Customer Service Environment 
  • Native or Fluent in Italian (Level C2) 
  • Fluency in English (Level B2) 
  • Management & Leadership skills 
  • Conflicts Management 
  • Communication Skills 
  • Rigor and Reliability 
  • Time management and priorities 
  • Customer focus 



  • Competitive salary 
  • Health insurance (since 6 months contract) 
  • Transportation allowance 
  • Stable work 
  • Training and development possibilities 
  • Multicultural environment 
  • Refund of ticket flight* 
  • Accommodation provided during the first month* 
*For candidates living currently abroad 
Ready to take up the challenge?

Join our team and show off your talent! 

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