Team Leader for a Pet Company – French Speaker
City : Oeiras
Job : Team leader
Sector : Consumer Goods
As a Team Leader, you will be the responsible for all team projects and initiatives.
As a Team Leader
, you will be the responsible for all team projects and initiatives. The right person for this role is enthusiastic at supervising and leading a team of customer advisors with the objective to provide an excellent service.
As a Team Leader
, you will:
We are looking for
- Supervise, monitoring and develop a team of Customer Advisors;
- Create and develop since the beginning the SLA’s and KPI’s of the project
- Guarantee continuous monitoring of the attainment by identifying performance gaps, analysing root causes and develop strategies to improve results of the team;
- Lead a team to success by creating an inspiring customer service environment focused on quality and achieving high-level performance;
- Have a unique opportunity to start working in a new market where you can directly contribute to the company’s fast-paced growth, and internally progress different job positions.
We offer you
- Native or Proficient in French and fluent in English (minimum B2)
- Excellent communication skills coupled with empathy and team spirit
- Previous experience in Customer Service or in team management is a plus
- For non-EU residents, it is mandatory to have a valid work permit.
Life at our company
- Competitive wages (14 monthly payments per year)
- Performance bonus
- Meal Allowance
- Shuttle bus for free provided by the company
- Work with adventurous people from over 15 nationalities
- Benefit from our modern amenities, an on-site doctor, many discounts in local businesses, company parties and events and much more!
- We promote inter-company mobility to work at any of our sites around the world.
- New and modern office located where the action is: Oeiras, Tagus Park (Lisbon).