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Our Opportunities

Find the job of your dream !

Team Leader for a Pet Company – French Speaker

City : Oeiras

Job : Team leader

Sector : Consumer Goods

As a Team Leader, you will be the responsible for all team projects and initiatives.

 

Mission :

As a Team Leader, you will be the responsible for all team projects and initiatives. The right person for this role is enthusiastic at supervising and leading a team of customer advisors with the objective to provide an excellent service. 
 
 
As a Team Leader, you will:
  • Supervise, monitoring and develop a team of Customer Advisors;
  • Create and develop since the beginning the SLA’s and KPI’s of the project
  • Guarantee continuous monitoring of the attainment by identifying performance gaps, analysing root causes and develop strategies to improve results of the team;
  • Lead a team to success by creating an inspiring customer service environment focused on quality and achieving high-level performance;
  • Have a unique opportunity to start working in a new market where you can directly contribute to the company’s fast-paced growth, and internally progress different job positions.
 
We are looking for
  • Native or Proficient in French and fluent in English (minimum B2)
  • Excellent communication skills coupled with empathy and team spirit
  • Previous experience in Customer Service or in team management is a plus
  • For non-EU residents, it is mandatory to have a valid work permit.
 
 
We offer you
  • Competitive wages (14 monthly payments per year)
  • Performance bonus
  • Meal Allowance
  • Shuttle bus for free provided by the company
  •  
 
 
Life at our company
  • Work with adventurous people from over 15 nationalities
  • Benefit from our modern amenities, an on-site doctor, many discounts in local businesses, company parties and events and much more!
  • We promote inter-company mobility to work at any of our sites around the world.
  • New and modern office located where the action is: Oeiras, Tagus Park (Lisbon).

 

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