Technical Support Advisor – German Speaker

As a Technical Support Advisor, you will bring your specialist skillset to solve with precision and efficiency emerging issues that customers may face.

 

Mission :

As a Technical Support Advisor, you will:

• Respond to inbound customer requests, document relevant case information
• Ensure excellent customer satisfaction
• Ability to assist users with Pre-Sales, General Inquiries, and technical support issues via phone/email/chat/social/social messaging channels (as assigned)
• Respond appropriately to customer escalations and escalate issues and customers to higher tiers of support as defined and documented
• Collaborate with other technicians to resolve or properly close help tickets
• Manage an individual ticket queue
• Responsible to follow the direction of management and provide feedback

 

Profile :

We are looking for:

• Native or Proficient German (C2)
• Fluency in English (B2)
• Possess excellent writing and verbal communication skills to simplify technical language for non-technical users
• Demonstrate patience when communicating and solving issues
• Treat all data and personal information with utmost confidentiality 
• Keep up with the latest IT and tech-related trends
• Proactive, self-motivated and a great team player

 
 

 

 

Advantages :

• Competitive wages (14 monthly payments per year)
• Performance bonus
• Transportation allowance
• Health insurance with a dental plan (after 6 months contract)
• Relocation package - shared accommodation and flight reimbursement
• Opportunities for career progression and possibilities for an international career through the Webhelp International Mobility Program

 
 
Life at our company:

• Work with a diverse environment with people from over 15 nationalities
• Benefit from our modern amenities, many discounts in local businesses, company parties and events and much more!
• We promote inter-company mobility to work at any of our sites around the world
• New and modern offices in Lisbon.

 
Ready to take up the challenge?
Join our team and show off your talent! 
 *Due to our contingency plan regarding COVID-19, you may be expected to work from home for a specific time.
 

Lisbon Customer Advisor - German 649