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Our Opportunities

Find the job of your dream !

Technical Support Advisor – German Speaker – Extra Bonus

City : Lisbon

Job : Customer Advisor

Sector :

Join our team!

 

As a Technical Support Advisor, you will:
  • Answer and/or solve technical questions or problems posed by customers via telephone or email or other channels in a friendly and efficient manner.
  • Identify and analyze the technical issue of the customer by showing active listening and asking clear and concise questions.
  • Provide good customer service with the aid of high-quality technical knowledge and the technical knowledge gained from the internal training and support systems.
  • Per each customer contact gather and document all relevant information into the system to ensure a high level of service is delivered.
  • Keep up to date with all new developments in the technical area, networks and consumer electronics relating to the position.
We are looking for:
  • Native or Proficient German (C2)
  • Fluency in English (B2)
  • Possess excellent writing and verbal communication skills to simplify technical language for non-technical users
  • Demonstrate patience when communicating and solving issues
  • Treat all data and personal information with utmost confidentiality 
  • Proactive, self-motivated and a great team player
 
We offer you:
  • Competitive wages (14 monthly payments per year)
  • Performance bonus
  • Extra Bonus
  • Transportation Bonus
  • Meal allowance in voucher card (net)
  • Private Health insurance with a dental plan
  • Relocation package - shared accommodation and flight reimbursement
 
 
Life at our company:
  • Work with a diverse environment with people from over 15 nationalities
  • Benefit from our modern amenities, many discounts in local businesses, company parties and events and much more!
  • We promote inter-company mobility to work at any of our sites around the world
  • New and modern offices in Parque das Nações, Oriente, Lisbon.

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