Technical Support for German Speaking Customers

Join our amazing team!

Mission :

Our brand is the world leader in lighting for professionals, consumers, and lighting for the Internet of Things.

• Answer and/or solve technical questions or problems posed by customers via telephone or email or other channels in a friendly and efficient manner.
• Identify and analyze the technical issue of the customer by showing active listening and asking clear and concise questions.
• Provide good customer service with the aid of high-quality technical knowledge and the technical knowledge gained from the internal training and support systems.
• Per each customer contact gather and document all relevant information into the system to ensure a high level of service is delivered.
• Keep up to date with all new developments in the technical area, networks and consumer electronics relating to the position.

• Native or Proficient German (C2)
• Fluency in English (B2)
• Possess excellent writing and verbal communication skills to simplify technical language for non-technical users
• Demonstrate patience when communicating and solving issues
• Treat all data and personal information with utmost confidentiality 
• Proactive, self-motivated and a great team player

• Competitive wages (14 monthly payments per year)
• Performance bonus
• Meal allowance in voucher card (net)
• Health insurance with a dental plan (after 6 months contract)
• Relocation package - shared accommodation and flight reimbursement
• Opportunities for career progression and possibilities for an international career through the Webhelp International Mobility Program

• Work with a diverse environment with people from over 15 nationalities
• Benefit from our modern amenities, many discounts in local businesses, company parties and events and much more!
• We promote inter-company mobility to work at any of our sites around the world
• New and modern offices in Parque das Nações, Oriente, Lisbon.