Upselling and Financial Advisor – French Speaker
City : Lisbon
Job : Customer Advisor
Gain a privileged view and know-how of a fast-growing credit web platform.
Your future project
As an Upselling and Financial Advisor - French Speaker,
- Assist customers who have a pre-accepted request in the entity via Outbound/Inbound calls
- Advise and answer the client questions about the product
- Present, promote and sell products using solid arguments
- Management of emails of inquiries, incidents, and claims of customers
- Receive and classify the requests and documentation of new clients
- Provide support in the integration and adaptation of business processes
- Collect information for the entity's area of operations.
- Commercial activities: upsell and cross-sell using the company portfolio (such as selling an Insurance related to the credit)
We are looking for
- Native or Proficient French and fluent English (B2)
- Excellent communication skills coupled with empathy and team spirit
- Previous experience in Customer Service or a credit recovery experience is a plus
- Analytical Capability and the Credit Cycle Overview
- Commercial and Upselling skills
- For non-EU residents, it is mandatory to have a valid work permit.
- Currently living in Lisbon and with Immediate Availability
We offer you
- Competitive wages (14 monthly payments per year)
- Performance bonus
- Transportation allowance
- Health insurance with a dental plan (after 6 months contract)
- Possibility to work from home until is possible and safe to start working in our offices.
Life at our company
- Work with adventurous people from over 15 nationalities
- Benefit from our modern amenities, an on-site doctor, many discounts in local businesses, company parties and events and much more!
- We promote inter-company mobility to work at any of our sites around the world.
- New and modern office located where the action is: Lisbon- Portugal.