Talent management

90% of our management staff is promoted in house. This shows our ability to reveal each team’s best talents.

Today's Manager is yesterday’s Advisor
Why not you ?

Success stories

They have all started as a Customer Advisor !

Starting to work at Webhelp was one of the best decisions I’ve made. The company was recommended to me by a friend and it all happened quite fast. I started as a supervisor and in one year I became a leader of a new project. I grew both professionally and personally, pushing myself every day to be better and more efficient. I feel like I’m at the beginning of a great project in Portugal which on itself is challenging, exciting and rewarding.

Rita Corga
Success stories

They have all started as a Customer Advisor !

I’ve discovered Webhelp in July 2016 and found out, really quickly, the amazing company this is, by all the career progression opportunities available. I was able to take advantage of those benefits and in six months I have evolved from customer advisor to team leader. Thank you Webhelp.

Joao Riberio
Success stories

They have all started as a Customer Advisor !

I started my career at Webhelp in 2016 as a Customer Advisor, which brings me a lot of beautiful memories. I learned a lot from developing my communication skills, stress management and results orientation. A few months later, a new adventure awaited me, I was invited to join the HR Team! It was with great pleasure that I accepted the challenge, contributing daily to the growth of our Webhelp family.

Sandra Lopo
Success stories

They have all started as a Customer Advisor !

I arrived to Webhelp in 2016, in the very first months of the project. I came to start a new working experience abroad as a customer advisor and I enjoyed the country and the company very much. Thanks to Webhelp development program, I already evolved from customer advisor to quality analyst and later to quality training manager. Now I am leading a team of quality analysts, who work everyday on improving the quality of the services provided by our agents.

Jean-Baptiste Feneon
Success stories

They have all started as a Customer Advisor !

I have been working for Webhelp since August 2016. I started as a customer advisor and soon after I had the opportunity to apply to a new position. I participated in the assessment center for a supervisor position and on the 1^st of January I started a new adventure. Now I am leading a team of 18 people and it has been a very rewarding and motivating experience.

Amandine Sousa
Success stories

They have all started as a Customer Advisor !

My story at Webhelp cannot be told, it has to be experienced. I started without any experience in september 2016, as a customer advisor. A month later I was named Employee of the month, which came along with the opportunity to work as a Trainer, which I accepted with great pleasure. Webhelp opens you the doors to a stable and last-longing career, which makes me give my best everyday.

Nicolas Leprévost

Talent Management

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At Webhelp, each employee is an actor in their professional development. A Talent Management system was set in motion. This allows us to anticipate tomorrow’s needs and develop potentials.

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In order to guide you through the development of this potential, various measures are implemented : coaching, challenges, transversal and multifunctional missions, training path …

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Webhelp also has a national and international mobility policy. This allows us to offer our employees perspectives so that they can enter a long-term professional career.

Webhelp's Benefits

Do you count on your involvement and your results to evolve? So do we!

Promotion Committee:

Promotional committees are organized at least once a year in order to evaluate the promotions related to the positions with no assessment center process dedicated. These promotion committees bring together Management and Human Resources.

AC, Assessment Center:

To ensure that we are as fair as possible, we put into practice a transparent system with several evaluation parameters: these allow us to limit the risk of error when choosing people to be promoted.

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The assessment is based on scenarios that allow the employer to observe the real potential of the candidate, contrary to what he can see in a simple interview.

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It is carried out by several evaluators from different backgrounds: management committee, HR, site manager, site manager, production manager, etc., in order to provide a cross-examination of the promotion process.

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It is a multi-evaluation system: candidates are evaluated during numerous exercises, thanks to various assessment tools.


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Talent Management

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Webhelp's Benefits

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