Ton email est enregistré. Tu es désormais inscrit à la Newsletter Webhelp.

L'adresse e-mail que vous avez fourni n'est pas valide.

L'adresse e-mail que vous avez fourni déja enregistré.

Nos offres

Trouve le job qui est fait pour toi !

Dutch Customer Support – Tech International Brand - 2500€ Bonus

Ville : Lisbon

Métier : Conseiller Client

Secteur :

About Webhelp
Webhelp is a French multinational BPO company that is making business more human for the world’s most exciting brands. By choosing Webhelp you will be part of a family of over 95,000 game-changers from more than 190 locations in 51 countries.
 
Join us at Webhelp Portugal and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects with some of the best B2C and B2B brands worldwide.

 

Mission :

As a Customer Advisor, you will:
  • Respond to inbound customer requests, document relevant case information
  • Ensure excellent customer satisfaction
  • Ability to assist users with Pre-Sales, General Inquiries, and technical support issues via phone/email/chat/social/social messaging channels (as assigned)
  • Respond appropriately to customer escalations and escalate issues and customers to higher tiers of support as defined and documented
  • Collaborate with other technicians to resolve or properly close help tickets
  • Manage an individual ticket queue
  • Responsible to follow the direction of management and provide feedback
 
 

 

Profil :

We are looking for:
  • Native or Proficient Dutch (C2)
  • Fluency in English (B2)
  • Possess excellent writing and verbal communication skills to simplify technical language for non-technical users
  • Demonstrate patience when communicating and solving issues
  • Treat all data and personal information with the utmost confidentiality 
  • Keep up with the latest IT and tech-related trends
  • Proactive, self-motivated, and a great team player

 

 

Les Avantages :

We offer you:
  • Competitive wages (14 monthly payments per year)
  • Meal allowance paid in voucher card (net)
  • Monthly Performance Bonus
  • Extra Bonus – 2500€
  • Health insurance with a dental plan (after 6 months contract)
  • Opportunities for career progression and possibilities for an international career through the Webhelp International Mobility Program
  • Relocation package - shared accommodation and flight reimbursement if you come from abroad
  • Possibility to do Full Work from Home based in Portugal*
 

our company:
  • Work with a diverse environment with people from over 58 nationalities
  • Benefit from our modern amenities, many discounts in local businesses, company parties and events and much more!
  • We promote inter-company mobility to work at any of our sites around the world
  • New and modern offices in Lisbon, Oriente, Portugal.
 
 
All submissions will be treated confidentially under the General Data Protection Regulation.
*Due to our contingency plan regarding COVID-19, you may be expected to work from home for a specific time.
 
Webhelp Portugal is an equal opportunity employer.
Webhelp considers diversity as a fundamental resource and it offers everyone access to employment opportunities, regardless of their gender, age, religion, ethnicity, or any other classification protected by applicable national laws.

Nos offres d'emploi par secteur

Biens de consommation

Opportunités

Télécom & Logistique

Opportunités

Voyage et Tourisme

Opportunités