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Trouve le job qui est fait pour toi !

French Airline Reservations Advisor with GDS skills – 2000€ Signing Bonus

Ville : Lisbon

Métier : Conseiller Client

Secteur :

Join our team!

 

As an Airline Reservations Advisor – French Speaker, you will:
  • Manage the reservations back-office (ticket issuing, modification, and cancellation of reservations)
  • Assist clients in the after-sales process by answering inquiries regarding the reservations and attending potential requests about travel dates, promotional campaigns, among others.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Provide excellent customer service by managing expectations and claims in a very positive, polite, and diplomatic way.
  • Handle inquiries and provide timely responses accordingly to the company’s regulation.
  • Ensure that the degree of satisfaction meets the customer and company needs  
 
We are looking for:
  • Native or proficient French and fluent English (minimum level B2)
  • Previous experience with GDS tools such as Amadeus, Galileo, or Sabre is mandatory
  • Excellent communication skills combined with empathy and team spirit
  • Loves to identify customer needs and propose quick solutions
  • You would like to develop your personal qualities within a professional environment
  • For residents outside the EU, a valid work permit is required
 
 
 
We offer you:
  • Competitive salaries (14 monthly payments per year)
  • Meal allowance paid in voucher card (net)
  • Performance bonus
  • 2000€ Signing Bonus
  • Health insurance with a dental plan (after 6 months of contract)
  • Relocation package - shared accommodation and flight reimbursement
  • Possibility to work from home based in Lisbon temporarily*
 
Life at our company:
  • Working in a diverse environment with people of more than 58 nationalities
  • Benefit from our modern amenities, many discounts on local businesses, parties, and company events and much more!
  • We promote mobility between companies to work at any of our sites around the world
  • New and modern offices in Parque das Nações, Oriente, Portugal.

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