French Customer Support– LED & Smart Lighting Project – Extra Bonus
Ville : Lisbon
Métier : Conseiller Client
Join our team!
As a Customer Support Advisor
, you will:
We are looking for:
- Answer and/or solve technical questions or problems posed by customers via telephone or email or other channels in a friendly and efficient manner.
- Identify and analyze the technical issue of the customer by showing active listening and asking clear and concise questions.
- Provide good customer service with the aid of high-quality technical knowledge and the technical knowledge gained from the internal training and support systems.
- Per each customer contact gather and document all relevant information into the system to ensure a high level of service is delivered.
- Keep up to date with all new developments in the technical area, networks and consumer electronics relating to the position.
We offer you:
- Native or Proficient French (C2)
- Fluency in English (B2)
- Possess excellent writing and verbal communication skills to simplify technical language for non-technical users
- Demonstrate patience when communicating and solving issues
- Treat all data and personal information with the utmost confidentiality
- Proactive, self-motivated and a great team player
Life at our company:
- Competitive wages (14 monthly payments per year)
- Meal allowance paid in voucher card (net)
- Performance bonus
- Extra Bonus
- Transportation Bonus
- Meal allowance in voucher card (net)
- Private Health insurance with a dental plan
- Relocation package - shared accommodation and flight reimbursement
- Work with a diverse environment with people from over 15 nationalities
- Benefit from our modern amenities, many discounts in local businesses, company parties and events and much more!
- We promote inter-company mobility to work at any of our sites around the world
- New and modern offices in Parque das Nações, Oriente, Lisbon.