German Advisor – World’s Best Search Engine – WFH– 2000€ Bonus

About Webhelp
Webhelp is a French multinational BPO company that is making business more human for the world’s most exciting brands. By choosing Webhelp you will be part of a family of over 95,000 game-changers from more than 190 locations in 51 countries.
 
Join us at Webhelp Portugal and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects with some of the best B2C and B2B brands worldwide.
 
About the job role:
Our IT American brand is widely recognized as the “world’s best search engine”, because it is fast, accurate and easy to use. It is also a manufacturer of smart home products including thermostats, smoke detectors, and security systems including smart doorbells and smart locks

 

Mission :

As a Customer Advisor, you will:

• Respond to inbound customer requests, document relevant case information
• Ensure excellent customer satisfaction
• Ability to assist users with Pre-Sales, General Inquiries, and technical support issues via phone/email/chat/social/social messaging channels (as assigned)
• Respond appropriately to customer escalations and escalate issues and customers to higher tiers of support as defined and documented
• Collaborate with other technicians to resolve or properly close help tickets
• Manage an individual ticket queue
• Responsible to follow the direction of management and provide feedback

 
 

 

Profil :

We are looking for:

• Native or Proficient German (C2)
• Fluency in English (B2)
• Possess excellent writing and verbal communication skills to simplify technical language for non-technical users
• Demonstrate patience when communicating and solving issues
• Treat all data and personal information with the utmost confidentiality 
• Keep up with the latest IT and tech-related trends
• Proactive, self-motivated, and a great team player

 
 

 

 

Les Avantages :

We offer you:

• Competitive wages (14 monthly payments per year)
• Meal allowance paid in voucher card (net)
• Monthly Performance Bonus
• Extra Bonus – 2000€
• Health insurance with a dental plan (after 6 months contract)
• Opportunities for career progression and possibilities for an international career through the Webhelp International Mobility Program
• Relocation package - shared accommodation and flight reimbursement if you come from abroad
• Possibility to do Full Work from Home based in Portugal*

Life at our company:

• Work with a diverse environment with people from over 58 nationalities
• Benefit from our modern amenities, many discounts in local businesses, company parties and events and much more!
• We promote inter-company mobility to work at any of our sites around the world
• New and modern offices in Lisbon, Oriente, Portugal.

 
 
All submissions will be treated confidentially under the General Data Protection Regulation.
*Due to our contingency plan regarding COVID-19, you may be expected to work from home for a specific time.
 
Webhelp Portugal is an equal opportunity employer.
Webhelp considers diversity as a fundamental resource and it offers everyone access to employment opportunities, regardless of their gender, age, religion, ethnicity, or any other classification protected by applicable national laws. Lisbon Customer Advisor - German 1041