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Italian Booking Advisor for an Airline Reservations Project

Ville : Lisbon

Métier : Conseiller Client

Secteur : Voyage et Tourisme

Join our team!

 

As a Booking Advisor for an Airline Reservations Project, you will:
 
  • Booking management (altering, canceling, or creating new reservations)
  • Assist clients via inbound calls and/or chat in the after-sales process by answering inquiries regarding the reservations and attending to potential requests.
  • Managing the reservations back-office (ticket issuing, modification, and cancellation of reservations).
  • Give real-time, accurate information that empowers the customer to make decisions.
  • Go beyond the customer's service expectations so they will remember and share their great experience.
  • Listen to the customer's unique situation and acknowledge their needs.
 
 
We are looking for:
 
  • Native or Proficient Italian (C2)
  • Fluency in English (B2)
  • Excellent communication skills coupled with empathy and team spirit
  • Previous experience with GDS tools like Amadeus, Galileo, or Sabre is preferential
  • Previous experience in Customer Service or as a tourism/travel representative is a plus
  • For non-EU residents, it is mandatory to have a valid work permit.
 
 
We offer you:
 
  • Competitive wages (14 monthly payments per year)
  • Meal allowance paid in voucher card (net)
  • Performance bonus
  • Health insurance with a dental plan (after 6 months contract)
  • Relocation package: shared accommodation and flight reimbursement
  • Possibility to Work from Home based in Lisbon*
 
 
 
Life at our company:
 
  • Work with a diverse environment with people from over 58 nationalities
  • Benefit from our modern amenities, many discounts in local businesses, company parties and events and much more!
  • We promote inter-company mobility to work at any of our sites around the world.
  • New and modern offices located in Lisbon (Parque das Nações, Oriente).
 

 

Nos offres d'emploi par secteur

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Télécom & Logistique

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Voyage et Tourisme

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