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Italian Speaking Advisors - Tech and Smart Home Products - Work from Home based in Lisbon

Ville : Lisbon

Métier : Conseiller Client

Secteur :

Join our team!

 

As a Customer Advisor, you will:
  • Respond to inbound customer requests, document relevant case information
  • Ensure excellent customer satisfaction
  • Ability to assist users with Pre-Sales, General Inquiries, and technical support issues via phone/email/chat/social/social messaging channels (as assigned)
  • Respond appropriately to customer escalations and escalate issues and customers to higher tiers of support as defined and documented
  • Collaborate with other technicians to resolve or properly close help tickets
  • Manage an individual ticket queue
  • Responsible to follow the direction of management and provide feedback
 
 
We are looking for:
  • Native or Proficient Italian (C2)
  • Fluency in English (B2)
  • Possess excellent writing and verbal communication skills to simplify technical language for non-technical users
  • Demonstrate patience when communicating and solving issues
  • Treat all data and personal information with the utmost confidentiality 
  • Keep up with the latest IT and tech-related trends
  • Proactive, self-motivated, and a great team player.
 
 
We offer you:
  • Competitive wages (14 monthly payments per year)
  • Meal allowance paid in voucher card (net)
  • Performance bonus
  • Private Health Insurance (after 6 months contract)
  • Opportunities for career progression and possibilities for an international career through the Webhelp International Mobility Program
  • Relocation package - shared accommodation and flight reimbursement
  • Possibility to do Work from Home based in Lisbon*
 
 
Life at our company:
  • Work with a diverse environment with people from over 58 nationalities
  • Benefit from our modern amenities, many discounts in local businesses, company parties and events and much more!
  • We promote inter-company mobility to work at any of our sites around the world
  • New and modern offices in Lisbon, Oriente, Portugal.

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