Italian Speaking Advisors - Tech and Smart Home Products
Ville : Lisbon
Métier : Conseiller Client
Join our team!
As a Customer Advisor, you will:
We are looking for:
- Respond to inbound customer requests, document relevant case information
- Ensure excellent customer satisfaction
- Ability to assist users with Pre-Sales, General Inquiries, and technical support issues via phone/email/chat/social/social messaging channels (as assigned)
- Respond appropriately to customer escalations and escalate issues and customers to higher tiers of support as defined and documented
- Collaborate with other technicians to resolve or properly close help tickets
- Manage an individual ticket queue
- Responsible to follow the direction of management and provide feedback
We offer you:
- Native or Proficient Italian (C2)
- Fluency in English (B2)
- Possess excellent writing and verbal communication skills to simplify technical language for non-technical users
- Demonstrate patience when communicating and solving issues
- Treat all data and personal information with the utmost confidentiality
- Keep up with the latest IT and tech-related trends
- Proactive, self-motivated, and a great team player.
Life at our company:
- Competitive wages (14 monthly payments per year)
- Meal allowance paid in voucher card (net)
- Performance bonus
- Private Health Insurance (after 6 months contract)
- Opportunities for career progression and possibilities for an international career through the Webhelp International Mobility Program
- Relocation package - shared accommodation and flight reimbursement
- Possibility to do Work from Home based in Lisbon*
- Work with a diverse environment with people from over 58 nationalities
- Benefit from our modern amenities, many discounts in local businesses, company parties and events and much more!
- We promote inter-company mobility to work at any of our sites around the world
- New and modern offices in Lisbon, Oriente, Portugal.