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Trouve le job qui est fait pour toi !

Spanish Customer Experience for Online Streaming Service - WHF based in Lisbon

Ville : Oeiras

Métier : Conseiller Client

Secteur :

Join our team!

 

As a Customer Experience Advisor, you will:
  • Assist viewers through phone and/or chat regarding different queries
  • Provide account and application support to viewers namely with regards to software functionality
  • Provide technical support and troubleshoot of system configurations and network settings
  • Provide accurate and real-time responses to the viewer’s inquiries.
 
We are looking for:
  • Native or Proficient in Spanish (C2)
  • Fluency in English (B2)
  • Passionate about entertainment and media enterprise
  • Excellent communication skills coupled with empathy, team spirit and customer-oriented
  • Familiarity with digital streaming services and devices
  • Have a positive and can-do attitude
  • Previous experience in Customer Service is highly valued
  • For non-EU residents, it is mandatory to have a valid work permit.
 
 
We offer you:
  • Competitive wages (14 monthly payments per year)
  • Meal allowance paid in voucher card (net)
  • Performance bonus
  • Health insurance with a dental plan (after 6 months contract)
  • Relocation package: shared accommodation and flight reimbursement
  • Possibility to do Work from Home based in Lisbon*
 
Life at our company:
  • Work with a diverse environment with people from over 58 nationalities
  • Benefit from our modern amenities, many discounts in local businesses, company parties and events and much more!
  • We promote inter-company mobility to work at any of our sites around the world
  • New and modern offices in Tagus-Park, Oeiras, Portugal.

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