Spanish Customer Experience for Online Streaming Service - WHF based in Lisbon
Ville : Oeiras
Métier : Conseiller Client
Join our team!
As a Customer Experience Advisor, you will:
We are looking for:
- Assist viewers through phone and/or chat regarding different queries
- Provide account and application support to viewers namely with regards to software functionality
- Provide technical support and troubleshoot of system configurations and network settings
- Provide accurate and real-time responses to the viewer’s inquiries.
We offer you:
- Native or Proficient in Spanish (C2)
- Fluency in English (B2)
- Passionate about entertainment and media enterprise
- Excellent communication skills coupled with empathy, team spirit and customer-oriented
- Familiarity with digital streaming services and devices
- Have a positive and can-do attitude
- Previous experience in Customer Service is highly valued
- For non-EU residents, it is mandatory to have a valid work permit.
Life at our company:
- Competitive wages (14 monthly payments per year)
- Meal allowance paid in voucher card (net)
- Performance bonus
- Health insurance with a dental plan (after 6 months contract)
- Relocation package: shared accommodation and flight reimbursement
- Possibility to do Work from Home based in Lisbon*
- Work with a diverse environment with people from over 58 nationalities
- Benefit from our modern amenities, many discounts in local businesses, company parties and events and much more!
- We promote inter-company mobility to work at any of our sites around the world
- New and modern offices in Tagus-Park, Oeiras, Portugal.