Team Leader for BPO Project– French Speaker
Ville : Lisbon
Métier : Superviseur sénior
Join our team!
As a Team Leader
, you will:
We are looking for:
- Supervise, monitoring and develop a team of Customer Advisors.
- Closely monitor the SLA’s and KPI’s of the project.
- Guarantee the continuous monitoring and improvement of the KPI's project by identifying performance gaps, analyzing root causes and develop strategies to improve results of the team.
- Lead a team to success by creating an inspiring customer service environment focused on quality and achieving high-level performance.
- Create an inspiring team environment with an open communication culture
- Have a unique opportunity to start working in a consolidated market where you can directly contribute to the company’s fast-paced growth, and internally progress different job positions.
We offer you:
- Native or proficient in French (C2)
- Fluency in English (B2)
- At least on 1 year of previous experience in Team Management (mandatory)
- In-depth knowledge of performance metrics (KPI’s)
- Good IT skills, especially on MS Excel
- Excellent communication and leadership skills
- Organizational and time-management skills
- Decision-making skills
- For non-EU residents, it is mandatory to have a valid work permit.
Life at our company:
- Competitive wages (14 monthly payments per year)
- Performance bonus
- Meal allowance paid in voucher card (net)
- Private Health Insurance provided by the company
- Possible flexible hours after some tenure
- Investment in training and personal development
- Opportunity to professionally grow inside the company
- Relocation package: shared accommodation and flight reimbursement
- Possibility to do Work from Home based in Lisbon *
- Work with adventurous people from over 58 nationalities.
- Benefit from our modern amenities, an on-site doctor, many discounts in local businesses, company parties and events and much more!
- We promote inter-company mobility to work at any of our sites around the world.
- New and modern office located where the action is: Parque das Nações, Oriente (Lisbon).