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Technical Support Advisor – English Speaker - Work from Home

Ville : Oeiras

Métier : Conseiller Client

Secteur :

Join our team!

 

As a Technical Support Advisor, you will:
 
  • Manage customer requirements and expectations, by phone, through a calm and empathetic manner, aiming to solve their cases and issues.
  • Take 30 to 50 inbound calls per day, so you need to strive to maintain and improve customer satisfaction levels.
  • Improve your technical skills by troubleshooting issues related to electronic equipment.
  • Escalate potential service issues to the appropriate level (Level 1 to Level 4).
 
We are looking for:
  • Native or Proficient English (C1/C2 level)
  • Excellent communication skills coupled with empathy and team spirit
  • Previous experience in Customer Service is a plus
  • Previous experience with iOS and/or MacOS, or comparable technology is preferential
  • For non-EU residents, it is mandatory to have a valid work permit
  • Availability to work from home temporarily*
 
 
We offer you:
  • Competitive wages (14 monthly payments per year)
  • Meal Allowance paid in voucher card
  • Performance bonus
  • Investment in training and personal development
  • Opportunity to professionally grow inside the Company
 
 
 
Life at our company:
  • Work with adventurous people from over 58 nationalities
  • Benefit from our modern amenities, many discounts in local businesses, company parties and events and much more!
  • We promote inter-company mobility to work at any of our sites around the world.
  • Workplace: Oeiras (Tagus-Park), Lisbon, Portugal.

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